Frequently Asked Questions

1. Company Authority & Service Areas

Who is Dr Steemer and what areas do you serve?

Dr Steemer is a professional cleaning and restoration company serving Broward and Miami-Dade Counties since 2007. We provide expert care for residential and commercial properties across Miami-Dade, Broward, and Palm Beach Counties. Being locally operated allows our technicians to respond quickly and understand the specific needs of Broward and Miami-Dade building types, from suburban homes to high-rise condos.

Is Dr Steemer insured and professionally certified?

Yes. Dr Steemer is a fully insured cleaning company. We adhere to IICRC-aligned standards and industry best practices. Our technicians are background-checked and professionally trained to handle delicate fibers, natural stone, and complex HVAC systems with safety and precision.

What cleaning services do you offer?

We provide a full range of residential and commercial services, including carpet cleaning, tile & grout cleaning, upholstery and mattress cleaning, drapery cleaning, dryer vent and air duct cleaning, and marble and natural stone polishing and restoration.

2. Cleaning Methods & Maintenance

How does the Broward and Miami-Dade climate affect cleaning frequency?

Because of high humidity, coastal salt air, and year-round use of AC, carpets and fabrics in Broward and Miami-Dade Counties tend to collect more moisture, dust, and contaminants. We generally recommend professional carpet and upholstery cleaning every 6–12 months, and every 3–6 months for homes with pets, children, or heavy traffic.

How long does it take for carpets and fabrics to dry?

Drying times typically range from 4 to 8 hours, depending on the material, cleaning method, and indoor humidity. Running your air conditioning and ceiling fans, and keeping some interior doors open, helps increase airflow and speed up drying.

Will cleaning damage or shrink my carpets or fabrics?

Our process starts with fabric and fiber testing so we can choose the correct method and solution strength. When proper procedures are followed, the risk of shrinking or damage is very low, even on natural fibers and delicate materials.

3. Estimates, Pricing & Preparation

How is pricing determined and are estimates free?

All estimates are 100% free and no-obligation. Pricing is based on the size of the area, the type of material (carpet, tile, upholstery, stone, etc.), and the level of soiling or staining. We provide clear, upfront pricing with no hidden fees before any work begins.

What forms of payment do you accept?

We accept major credit and debit cards, and in many cases also accept cash or other electronic payment options. Payment is typically collected at the end of the service once the job has been completed to your satisfaction.

Do I need to move furniture or vacuum before you arrive?

We recommend clearing small items, breakables, and electronics from the service area before your appointment. Our technicians can assist with moving basic items like dining chairs or small tables. We perform professional pre-vacuuming as part of many services, but a quick vacuum in high-traffic areas is always helpful.

4. Scheduling, Access & Policies

You can schedule by calling our county service lines or by submitting a request through our website. A team member will confirm your service details, available time windows, and any specific access instructions for your home, condo, or business.

Do you offer same-day service or commercial after-hours cleaning?

Yes. Same-day or next-day appointments are often available if you call before noon, depending on your location and our route schedule. For commercial clients, we offer flexible evening and weekend appointments to reduce disruption to staff and customers.

Do I need to be at the property during the cleaning?

We generally ask that a homeowner, tenant, or authorized representative be present at the start of the appointment to provide access and review the work. For some commercial or managed properties, access can be coordinated through building management if needed.

What if I’m not satisfied with the results?

Your satisfaction is important to us. If you have concerns after a service visit, contact us within a reasonable timeframe so we can review the areas in question and, when appropriate, return to address specific spots or issues.

5. Products, Safety & Special Concerns

Are your cleaning products safe for children and pets?

Yes. We use professional-grade solutions that are appropriate for residential use and are carefully diluted, applied, and rinsed. Once carpets, fabrics, or hard surfaces are fully dry, they are safe for children and pets to walk and play on.

Do you offer eco-friendly or low-odor cleaning options?

We can use low-odor and eco-conscious products on request, which can be especially helpful for homes with sensitivities or for businesses that prefer minimal fragrance. Let our team know if you have any specific concerns before your appointment.

Can you remove tough pet stains and smoke odors?

Yes. We use specialized enzyme and deodorizing treatments that target the source of pet urine and smoke residues. While no company can guarantee 100% removal in every situation, professional treatments are far more effective than typical consumer products.

Still have a question?

Call your local Dr Steemer team and we’ll be happy to help.